IT Workplace System Engineer

Purpose of the Job

Quintet Private Bank is a leading private bank in the wealth management sector. We are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<2,000 employees across 50 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.

We are currently seeking a motivated and experienced IT Workplace System Engineer with a strong background in Microsoft Modern Workplace to join our team.

The successful candidate will work as part of the ITS Group Function in the Workplace & Mobility Team in IT Quintet Luxembourg.

The Workplace System Engineer will be responsible for:

•    IT Compliance Management using Microsoft Purview
•    Security and Threat Management using Microsoft 365 Defender
•    Level 3 Troubleshooting
•    Office 365 Admin Console Management
•    Management of Microsoft Intune Admin CENTER

Key Accountabilities

• Manage user endpoint compliance, specifically focusing on Data Loss Prevention (DLP)
• Stay updated with the latest developments in data governance and compliance, continuously improve the organization’s data management practices
• Identification of potential security threats across the organisation’s Microsoft 365 environment
• Security incident response including threat analysis and containment, and implementing measures to prevent similar incidents in the future
• Develop and enforce security policies across the organisation, ensuring these policies are aligned with the organisation’s security goals and compliance requirements.
• Generate detailed reports on the organization’s security status, including incidents, threats, and actions taken
• Collaborate with other IT and business teams to ensure a unified approach to security
• Stay updated with the latest security trends and threat intelligence. Use this knowledge to continuously improve the organization’s security practices.
• Level 3 troubleshooting of complex and high-impact issues, identifying the underlying cause of recurring issues and developing long-term solutions to prevent them from happening again.
• Document solutions to complex problems for future reference.
• Assure the availability of Microsoft 365 collaboration services, such as Exchange Online, SharePoint Online, and Teams, configuring settings, managing licenses, and monitoring service health.
• Implement and manage security policies to protect the organization’s data, including managing user identities, setting up multi-factor authentication, and configuring data loss prevention policies.
• Ensure the organization’s use of Office 365 complies with internal policies and external regulations, including managing data privacy settings, auditing user activities, and responding to legal requests.
• Provide Level 3 support to users experiencing issues with Office 365 services. Identify and resolve technical issues using the troubleshooting tools available in the Admin Console.
• Generate reports on usage, performance, and security. Use this data to make informed decisions about resource allocation, training needs, and security improvements.
• Manage and maintain Microsoft Intune Admin Center, managing devices such as mobiles, tablets, and laptops, including configuring device settings, managing device security policies and managing applications across all enrolled devices.
• Configure policies for compliance, conditional access, and device configuration to protect corporate data.
• Manage updates to the operating system and applications on enrolled devices.
• Implement and manage security features like encryption, firewall, and antivirus settings on devices.
• Generate reports on device compliance, application usage, and security incidents. Use this data to make informed decisions about resource allocation and security improvements.

Knowledge and Experience

• Master’s degree in Computer Science, Information Technology, or related field.
• At least 5 years of experience in Windows System Administration
• Microsoft 365 Certification like Enterprise Administrator Expert is a plus 
   

Attributes and Qualities

• Strong communication, interpersonal, and customer service skills.
• Proficient in building relationships, strong interpersonal Experience working in a financial institution or other highly regulated sector is an advantage
• Experience in project management and process improvement methodologies is a plus.
• Ability to collaborate effectively with cross-functional teams
   

Technical Skills

• Manage IT compliance part by using Microsoft Purview (DLP) 
• Manage security and threats by using Microsoft 365 Defender
• Implement and manage Microsoft Entra identity and access
• Manage Microsoft 365 tenant
• Web Content Filtering
• Windows auto patch 
• Endpoint security 
• Hardening Intune  (Security baseline)
• Office365 admin Console Management
• Remediation plan, PowerShell scripting 
• Microsoft 365 Defender Cloud apps

Languages Skills

• French C1/C2
• English B1/B2