Quintet Private Bank is a leading private bank in the wealth management sector. We are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<2,000 employees across 50 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.
We are currently seeking a motivated and experienced IT Service Management Officer with a strong background in ITIL practices to join our team.
The successful candidate will work as part of the ITS Group Function in the IT Operational Service Management Department of Quintet Luxembourg.
The Service Management Officer will be responsible for overseeing the end-to-end delivery of IT services to our clients, ensuring alignment with ITIL best practices. This role will involve managing service requests, incidents, changes, and service level agreements (SLAs) to ensure the highest level of customer satisfaction. The role will ensure that IT services provide the expected business value, meet customer expectations and are aligned to the requirements of the Architecture and Applications teams.
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